GigaCloud technical support

We offer the expertise and tools to help you optimise performance, reduce costs and accelerate your cloud adoption.

Contact technical support Contact technical support

24/7

Round-the-clock professional support

70%

of technical experts have senior-level expertise

minutes is an average response time

How GigaCloud technical support works

GigaCloud has several levels of technical support: tech specialists, profile engineers, experts in virtualisation systems and hardware. Clients’ requests get into a ticket system and are afterwards allocated among the technical support team.

01.

allocation of the services ordered

02.

licensing

03.

assistance with backup configurations

04.

assistance with client product migration to the cloud

05.

client services administration

Our tech support experts handle requests according to the algorithm approved by the customer. It means that our clients are always in the know of our actions.

Tech support team processes requests round-the-clock through a ticket system. We optimise your specialists’ workload, accelerating the cloud migration and enabling them to concentrate on their main tasks in the company.

FAQ

We have Tier III and Tier IV compliant data centers in the EU. Moreover, thanks to the partnership with Equinix, Talex and Atman, which help to realize a data center agnostic approach, we are ready to deploy a cloud wherever you need.
We have all the required and internationally recognized certifications and partnership statuses. You can see them all at the Documents section of the website.
If you want to find out more technical specifics, visit a Products page.
If you need information about industry solutions, visit a Solutions page.
You can order all our products and solutions by dropping us a line in the contact form on the website. After that, our specialist will contact you to clarify additional information. Or drop us a line at sales@gigacloud.eu
For a prompt settlement of billing issues, contact bills@gigacloud.eu

GigaCloud related documents

Here we have collected all up-to-date copies of the GigaCloud company official documents.

All documents All documents

Here we collected all the relevant instructions on GigaCloud solutions configuration and management.
In this section you will find prices on all our services and products.
A compilation of agreements, which specify the conditions for providing our services and the rules for using them.
Here you will find all the certificates attesting to the high level of our information security: ISO/IEC 27001, ISO/IEC 27701, PCI DSS, CSA STAR etc.
We have described our policies and procedures for the collection, use, disclosure and distribution of personal information and customer data while using the site gigacloud.eu.
The knowledge base contains useful documentation written by our company employees.

Our tech support team

Attention to detail and flexibility

You can reach our experts via various channels and engage them in tasks of any complexity. They will make sure you reach your goals easily with our cloud.

Business tasks go first and foremost

The tasks that our clients have are a priority for our team, as we understand how necessary they are for business to work properly. We will try to find a solution no matter what.

Risk minimization and management

Our support-team will help in ensuring compliance with the strictest security standards, and will notify you in advance of any issues that require your attention.

Certified experts

The GigaCloud team includes experienced technical support specialists, professional engineers, specialists in virtualization systems and hardware. All of them are ready to solve tasks of any complexity.