Creatio in the Cloud: Why You Should Host CRM With GigaCloud

15 Oct 24 4 min read

Creatio is a no-code platform to automate workflows and CRM. It is recognized as the leader of the 2023 Gartner Magic Quadrant for B2B Marketing Automation Platforms, providing the best no-code solutions on the market.

In 2024, GigaCloud partnered with Creatio to make no-code and CRM solutions even more flexible, fault-tolerant, secure, and accessible.

Tasks to solve with Creatio

Centralized customer data for better decision-making. This CRM centralizes all customer information into a single platform, allowing businesses to gain a 360-degree view of customers, use real-time data to identify new sales opportunities.
Improved cross-team collaboration. Everyone from sales to customer service has access to the same, up-to-date information, and can exchange extra data in a fast, coordinated manner.
Automated processes. Manual tasks and repetitive processes slow businesses down. With Creatio’s process automation, you can set up triggers and reminders, streamline document management, make e-mail campaigns and alerts etc.
Use analytics. With this tool, you can track customer journeys, measure campaigns success and adjust strategies in real-time.
Create personalized services. Thanks to no-code tools, users can tailor forms, data fields, and business logic without the assistance of developers, making the CRM more responsive to immediate needs.
Project management. With CRM, it is easier to schedule tasks, monitor results and synchronize communication.

Two (and a half) ways to use Creatio

Creatio offers two options of use for their clients:

SaaS. Basically, it is a ready-to-use version of CRM, where users get immediate access to the resources and fewer configurations are needed to start work. It is an optimal solution for those not requiring extra security, customization, and integrations. SaaS can be hosted on AWS or Azure (with three locations in Europe available).
On-Premise. It means that a user pays a one-time fee fixed price upfront and then has a software to work with on one’s own computer. All updates, protection measures and additional adjustments are managed by clients themselves.

GigaCloud suggests that users can have a hybrid model of Creatio hosting: by deploying an On-Premise option in the GigaCloud’s Managed Private Cloud.

How GigaCloud realizes Creatio projects

GigaCloud offers a Managed Private Cloud as a hosting site for Creatio. It is a dedicated cloud infrastructure customized for each client separately. The equipment to host the cloud is installed in a shielded rack and isolated from other users, making the infrastructure more protected.

For Creatio users, GigaCloud provides:

Creatio basic configuration and additional components installation
Diagnostics of internal services and components including containers, docker services, logging analysis
Basic monitoring of PostgreSQL and Redis Server status
Veeam-based backup services configuration
Creatio components updating
Other infrastructure tasks upon request

Why CRM works best with GigaCloud

For some users, SaaS might seem like a faster way to start engaging with their CRM. However, when it comes to specific industries, medium and large companies, state institutions, it is better to consider an on-prem version. And here are 5 reasons why it is better to work on it with GigaCloud:

Full customization

GigaCloud tailors cloud infrastructure to meet the unique needs of your business. Whether you need specific configurations, extra GPUs, disaster recovery options or licensing, GigaCloud works closely with clients to deliver a solution that fits.

Moreover, sometimes you might not need new system updates or need more time to adapt to them, and this way, you can make your own schedule of changes introduction.

Data sovereignty and compliance

Unlike SaaS which has a limited list of locations, GigaCloud allows for hosting anywhere in the EU thanks to GigaCloud’s partnership with the Equinix data center provider. It ensures full compliance with local and international data residency regulations. This is particularly important for businesses in regulated industries like finance, healthcare, or state enterprises that require strict data handling and storage policies.

Enhanced security

We can offer advanced security features that many businesses would find difficult to implement in-house. From encryption to Privileged Access Management and convenient disaster recovery solutions, your CRM data remains secure and compliant with industry standards.

For specific industries, GigaCloud has certification such as PCI DSS, CSA STAR, ISO 27701, ISO 27001 and VMware Cloud Service Provider Premier Tier partnership level.

High-quality expert support

GigaCloud’s support team is always within reach, offering hands-on assistance tailored to your specific setup. Unlike hyperscalers, where support can feel distant or impersonal, GigaCloud provides dedicated technical support to ensure smooth operations and quick troubleshooting where necessary.

Cost efficiency

Hosting with GigaCloud can be more cost-effective than relying on hyperscalers. We offer flexible pricing models, ensuring you only pay for the resources you need without hidden fees. For businesses that need transparency and budget control, this is especially valuable.

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